Terms of Service

1. Agreement to Terms

By accessing our website, submitting a quote request, or engaging us for services, you represent that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

These Terms apply in addition to any written quotation, purchase order acknowledgment, or production agreement we may execute with you for a specific job. In the event of a conflict between these Terms and a signed production agreement, the signed agreement controls.

2. Services

Northline Coating provides industrial, automotive, architectural, and custom powder coating services from our facility in Grand Rapids, Michigan. Our services include surface preparation, pretreatment, powder application, curing, quality control, and packaging of customer-supplied parts.

We reserve the right to decline any job that falls outside our equipment capabilities, that we cannot execute to a standard we're willing to put our name on, or that we believe is not a fit for our process. If we decline a job, we will tell you why and, where possible, refer you to a coater better suited to the work.

3. Quotes & Orders

3.1 Quotes

Quotes are issued in writing, via email, and are valid for 30 calendar days from the date of issue unless otherwise stated. Quotes are based on the information you provide — part drawings, photos, quantities, materials, and finish specifications. If the actual parts differ materially from what was described, we reserve the right to revise the quote.

3.2 Quote acceptance

An order is accepted when you provide written approval of the quote and, where applicable, when parts are received at our facility. Verbal approvals may be documented by us in writing and, once documented, are binding.

3.3 Change orders

Changes to part specifications, quantities, finish, timeline, or shipping after an order has been accepted may incur additional charges and may affect the delivery date. We will notify you of any such changes before work begins.

3.4 Cancellations

Orders may be cancelled without penalty before parts enter the production line. Once pretreatment or blasting has begun, cancellation will be charged at the actual cost of work completed up to the point of cancellation.

4. Pricing & Payment

4.1 Pricing

Pricing is quoted on a per-job basis. Prices do not include sales tax, freight, or any additional services requested after the quote is issued. Where applicable, sales tax will be added in accordance with Michigan and applicable local laws.

4.2 Payment terms

Unless otherwise agreed in writing, payment terms are Net 30 from invoice date for established business accounts, and due on receipt for one-time or first-time customers. We accept business checks, ACH transfers, and major credit cards (subject to a processing fee for cards).

4.3 Late payments

Invoices unpaid more than 30 days past due may accrue interest at 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower. We reserve the right to hold shipments on accounts with overdue balances.

4.4 Lien rights

Northline Coating reserves all rights under applicable Michigan law, including but not limited to artisan's and storage liens, to secure payment for services performed and materials used. Parts held for non-payment may be subject to lien, storage fees, and eventual sale.

5. Turnaround & Shipping

5.1 Turnaround estimates

Turnaround times quoted are estimates based on our typical production schedule and may vary due to capacity, complexity, weather, equipment issues, or other factors outside our reasonable control. Rush service, when available, is quoted at a premium and is subject to line capacity confirmation at the time of order.

5.2 Shipping

Shipping is arranged by us on your behalf unless you request a specific carrier or use your own freight account. Risk of loss or damage passes to the buyer (F.O.B. our facility) upon transfer of the parts to the shipping carrier. Claims for damage in transit must be filed with the carrier.

5.3 Storage

Parts left at our facility more than 30 days after completion may incur storage charges. Parts left more than 90 days after completion may be considered abandoned and subject to disposal or sale in accordance with Michigan law.

6. Customer-Supplied Parts

6.1 Condition of parts

You are responsible for ensuring that parts delivered to us are structurally sound, safe to handle, and free from hazardous materials. We inspect incoming parts and will notify you of any defects or concerns before coating begins. Parts delivered in a condition that makes successful coating unlikely may be declined or returned at your cost.

6.2 Hazardous materials

You represent that parts delivered to us do not contain asbestos, lead-based coatings, or any other hazardous material that would require special handling, and you agree to indemnify us for any costs, fines, or claims arising from undisclosed hazardous materials on your parts.

6.3 Existing finishes

We strip existing finishes by blast, chemical, or burn-off as part of our standard process. Where existing finishes contain regulated materials, additional handling or disposal costs may apply and will be quoted before work begins.

6.4 Loss or damage

While we take reasonable care with all customer-supplied parts, our liability for loss or damage to any part while in our possession is limited to the fair market value of the part in its pre-coating condition, or the replacement cost of an equivalent uncoated part, whichever is lower. We are not liable for consequential or indirect damages. Customers are encouraged to maintain their own insurance for high-value parts.

7. Warranty

7.1 Standard production warranty

Standard production work is warranted against adhesion failure and premature coating defects for 12 months from the date of shipment, provided that:

• The parts were properly prepared and fabricated prior to delivery to us.
• The coating was not exposed to conditions outside the specification we quoted to.
• The parts were handled, installed, and maintained in a manner appropriate for the finish.

7.2 Architectural warranty

AAMA 2605 architectural work carries the powder manufacturer's 20-year color-retention warranty on qualifying systems, subject to the terms of that warranty. We will facilitate warranty claims and provide supporting documentation, but the warranty itself is issued by the powder manufacturer.

7.3 Warranty exclusions

Our warranty does not cover:

• Damage from handling, installation, or use after the parts leave our facility.
• Cosmetic damage from impacts, abrasion, or contact with hard objects.
• Failure caused by substrate defects that were present before coating (weld porosity, existing corrosion, contamination).
• Failure caused by exposure to chemicals, temperatures, or UV conditions outside the specification we quoted to.
• Alterations or repairs made by any party other than Northline Coating.

7.4 Warranty claims

To file a warranty claim, contact us at [email protected] with the lot number from the certificate of conformance, photos of the issue, and a description of how the parts have been used since delivery. We will evaluate the claim, typically within 5 business days, and if it is covered under warranty we will recoat the affected parts at our cost.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• Northline Coating's total liability for any claim arising out of or related to these Terms or our services shall not exceed the total amount paid by you to us for the specific job giving rise to the claim.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost production, downtime costs, or loss of business opportunity, even if we have been advised of the possibility of such damages.
• We are not liable for delays or failure to perform caused by events outside our reasonable control, including but not limited to natural disasters, utility failures, equipment breakdowns, labor actions, or supply chain disruptions.

9. Intellectual Property

All content on this website — including text, layout, design, graphics, logos, and photographs — is the property of Northline Coating Co. or is used with permission and is protected by United States and international copyright laws. You may not reproduce, distribute, modify, or use any content from this site without our prior written consent, except for personal, non-commercial reference.

Customer drawings, specifications, and part information provided to us remain the property of the customer. We do not share customer drawings, part designs, or proprietary information with third parties without written permission.

10. Website Use

When using our website, you agree not to:

• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to any portion of the site or its systems.
• Interfere with or disrupt the operation of the site or its servers.
• Use automated systems (bots, scrapers) to access the site in a manner that places excessive load on our infrastructure.
• Submit false, misleading, or fraudulent information through any form on the site.
• Upload malicious code, viruses, or any other harmful material.

We reserve the right to restrict or terminate access to the site for any user who violates these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of laws principles. Any legal action arising out of or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Kent County, Michigan.

12. Dispute Resolution

Before filing any legal action, you agree to attempt to resolve any dispute informally by contacting us at [email protected] and providing a written description of the dispute and the relief you are seeking. We will attempt to resolve the dispute within 30 days. If we cannot resolve the dispute informally, either party may pursue legal remedies as provided in Section 11.

Nothing in this section prevents either party from seeking injunctive relief in court where necessary to protect its rights.

13. Changes to These Terms

We may update these Terms of Service from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Changes apply to jobs quoted and orders placed after the effective date of the updated Terms.

Continued use of our website or services after the effective date of an updated version constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms of Service may be directed to: